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    1. MEET & GREET (M&G)

        a. One Meet & Greet session must be scheduled at least 1 day before a client’s first service starts. The first M&G is complimentary, however, if a client’s pet requires more than one meeting, a fee of $25 will be added to the next invoice for each additional M&G.

        b. Non-resident pets are discouraged from being present at our  clients’ primary M&G. These can be distracting and prevent an accurate assessment of a pet’s natural behavior when in their home.

        c. During an M&G, SniffVenture will meet the pet(s), assess their behavioral needs, review medical care, discuss the use of Time To Pet, and answer questions.

        d. If the client cancels the initial M&G with less than 24 hours' notice, there will be a $25 fee to reschedule.

    2. MEDICATIONS

A.1 - Medication information should always be up-to-date in TTP. 

     a. Clients are responsible for providing SniffVenture with detailed instructions in TTP on how to give medications to their pet(s), refill instructions if applicable, and an in-person demonstration during the M&G. SniffVenture will attempt to administer medications as described, however, if the pet(s) refuse to cooperate or become aggressive, SniffVenture will not be held liable for the consequences resulting from missed medication(s) or incorrect instructions that may arise when caring for your pet(s).

    3. KEY MANAGEMENT

A.1 - Key management information should always be up-to-date in TTP. 

        a. Clients permit SniffVenture to enter the home, the property on which it sits, and other outbuildings on the property for pet-related services. Clients MUST provide at least one house key during the M&G. If SniffVenture is required to make a second key, the fee is $20. SniffVenture will keep the key in a secured lockbox on the property for future services. If you choose not to let us keep a lockbox on your property, a $10 handling fee will occur for each pickup and return.

        b. For the safety and security of our clients and pets, SniffVenture will not leave keys under doormats, hidden on the property, or locked inside the home.

        c. Due to the risk of power outages, battery failures, or malfunctions, SniffVenture requires a physical key to allow access to your home. SniffVenture will not use garage codes as the primary source of access.

        d. Without key access, SniffVenture will not be held liable or responsible for any incomplete services and the client will be charged for the full visit and any related fees.

    4. SECURITY SYSTEMS & CAMERAS

        a. Security systems should be disarmed for SniffVenture to perform services. If security systems are engaged, SniffVenture will not enter the property. 

        b. SniffVenture is not responsible for any fines or other damages associated with the malfunction or unintended triggering of the security system when entering or leaving the premises.

        c. While we are in the home and on the property, the client agrees to not have cameras installed in or directed towards any bathrooms, bedrooms, or other private areas that sitters may use.

        d. If a sitter or walker discovers they are being recorded with audio or video equipment, all services will be terminated with no refund.

    5. COMMUNICATION

        a. For all communication purposes, clients must be able to be reached either via text message or email. SniffVenture will always communicate to clients through TTP unless an emergency occurs, then we will text or call the primary phone number and send copy messages to TTP.

    6. AVAILABLE HOURS

        a. Office hours are Monday through Friday, from 9 AM to 5 PM. The office is closed on weekends and federal holidays. Our office line is 615-669-9596 and our email is admin@sniffventure.com

        b. During office hours we will respond to calls and emails as soon as possible.

        c. SniffVenture schedules services within a 2-hour time window, e.g. 7-9am, 9-11am, 11a-1pm, 1-3pm, 3-5pm, and 5-7pm. We will do our best to arrive on time, but do not guarantee specific time slots. We follow the time frame above unless the pet(s) require medical care in which a 1-hour time frame will be applied.

            i. For example, if a visit is scheduled for noon, we may come as early as 11am or as late as 1pm.

        d. Walks and enrichment services are scheduled between 9am and 5pm.

        e. Pet sitting visits are scheduled between 7am and 9pm.

    7. MINIMUM VISIT REQUIREMENTS

        a. For clients needing pet sitting services, SniffVenture requires that dogs are visited at least twice per day (every 12 hours). For the health and safety of your pet(s), we recommend at least three visits per day for crated and older dogs. We visit cats at least once every 24 hours between dog visits unless medical care is needed. SniffVenture is not liable for any damages that may occur due to the client requesting fewer appointments than we suggest.

    8. MAKING RESERVATIONS

        a. SniffVenture offers services on a first-come, first-served basis. Service requests and cancellations can be placed in the Time to Pet client portal.

        b. All overnight visits for non-holidays must be booked no less than 3 days before the start date.

        c. All overnight visits that include a holiday must be booked at least 7 days in advance.

        d. If reservations are made outside this time frame, a $20 last-minute booking fee will be added to the invoice.

        e. Please allow up to 24 hours for SniffVenture to accept or deny service requests. 

        f. Visits should not be considered confirmed until invoices have been paid.

    9. ONGOING SERVICES

        a. Daily and Ongoing Services: Payment is due each Monday for the week’s services of walks and enrichment activities.

            i. Until payment is received, your spot will not be reserved. Clients cannot schedule further services until the balance is paid. Once paid, clients can resubmit their request for services.

            ii. Recurring services can be scheduled in Time to Pet automatically. SniffVenture will create a fixed monthly schedule for the same days and times unless the client requests a change,

            iii. Clients must verify the accuracy of the booking request and clarify any requested changes. If changes are made less than 2 days before the service starts a last-minute booking fee of $10 will be added on.

    10. CONFIRMATION OF SERVICES

        a. Reservations are not considered complete until the client receives confirmation via TTP.

        b. Clients must verify correct dates and times of any requested services.

    11. METHODS OF PAYMENT

        a. All services must be paid in full at least 24 hours before the first day of service, unless ongoing services are booked. If payments are not received by this time. The reservations will be canceled. Clients cannot schedule further services until the balance has been paid. Once paid, clients may resubmit their reservations and may incur a $15 last-minute booking fee.

        b. Do not assume SniffVenture has received your request until you have received a final invoice or confirmation via TTP.

        c. Credit card and debit card payments are accepted through Time to Pet. SniffVenture does not keep credit card information on our servers; all data is stored by Time to Pet using Stripe, a fully integrated payment provider. 

    12. CREDIT CARD AUTHORIZATION

        a. The client authorizes SniffVenture to charge the credit card on file in Time to Pet for any services and additional fees that may arise. Clients are responsible to keep payment information updated

            i. If the card is declined or expired, a $35 fee will incur in addition to the full amount owed.

        b. Reminder: All services must be paid in full at least 24 hours before the first day of service, unless ongoing services are booked. If payments are not received by this time. The reservations will be canceled. Clients cannot schedule further services until the balance has been paid. Once paid, clients may resubmit their reservations and may incur a $15 last-minute booking fee.

    13. PET ABANDONMENT

        a. If the client abandons their pet(s) in our care, after 48 hours of no communication or return to the client’s property, SniffVenture will contact your county’s animal control department.

    14. LATE-RETURNS

        a. Extending your trip is considered a last-minute request. Unforeseen travel interruptions, flight delays, and emergencies may require access to the property again, but only for pet-related services. If there will be delays in returning home, clients must notify SniffVenture promptly via Time to Pet.

        b. We will make reasonable efforts to extend services, but make no guarantees. SniffVenture will not be held liable or responsible for any incomplete services. Do not assume that SniffVenture has received your request until you have received a final invoice, text, or confirmation email. The client will reimburse any additional visits or fees to SniffVenture within 3 days of the last visit.

        c. Fees for extending a booking: see list of services 

    15. CANCELLATIONS

        a. Clients must notify us through email (admin@sniffventure.com) with an exact date of when services shall be terminated, otherwise the client has not terminated the services of SniffVenture LLC.

        b. NON-HOLIDAYS

            i. Ongoing services (Drop-Ins, Dog Walking, Enrichment):

                1. SniffVenture requires at least a 24 hour notice for any cancellation to receive credit for appointment deposit.

                2. If the client cancels with less than 24 hours notice, they will forfeit deposit. 

        c. HOLIDAYS

            i. Holidays are required to be paid in full upon booking. There will be no refunds for cancellations.

    16. HOLIDAYS

        a. A $10 non-refundable fee per visit will be added to all services during the holidays as shown below:

            i. New Year’s Day (January 1st)

            ii. MLK Jr. Day (Third Monday of January)

            iii. President’s Day (Third Monday of February)

            iv. Easter Weekend (Good Friday through Easter Sunday)

            v. Memorial Day Weekend (May, Friday through Monday)

            vi. Juneteenth (June 19th)

            vii. Independence Day (July 4th)

            viii. Labor Day Weekend (September, Friday through Monday)

            ix. Columbus Day (2nd Monday of October)

            x. Thanksgiving (November, the third Wednesday through Sunday)

            xi. Christmas (December 22nd through the 26th)

            xii. New Year’s Eve (December 31st)

    17. VACCINATIONS

        a. Clients will provide updated vaccination records in Time to Pet. If the pet(s) are nor vaccinated at the time of service, SniffVenture will refuse or halt services. SniffVenture will not be held liable for any pet(s) that are not properly vaccinated. All pet(s) in the care of SniffVenture LLC must be current on the following vaccinations:

            i. DOGS - Rabies, Canine Influenza, and DHPP (Distemper, Hepatitis, Parainfluenza, & Parvo)

            ii. CATS - Rabies, FVRCP (Feline Viral Rhinotracheitis, Calicivirus, Panleukopenia) and Feline Leukemia

    18. CONTAGIOUS ILLNESSES

        a. SniffVenture strives to provide our clients with clean and safe environments. The client must notify SniffVenture immediately of any signs of injury, illness, or pests in or on their pet(s). SniffVenture reserves the right to cancel if the pet(s) have an infection or contagious disease, such as kennel cough, parvovirus, intestinal parasites, fleas, and skin diseases.

        b. All cancellations will be charged the applicable fees.

    19. EMERGENCY CARE

        a. SniffVenture works hard to prevent accidents and injuries. However, these can occur regardless of how well we care for your pet(s). If a pet needs emergency care or requires transportation for medication administration, the client authorizes SniffVenture to transport the pet(s) to the preferred veterinarian provided in Time to Pet.

        b. If the preferred veterinarian is not available, we will transport the pet to the nearest veterinary emergency clinic.

        c. SniffVenture is not responsible for the actions and decisions of emergency veterinary care.

        d. The client acknowledges that a valid debit or credit card is on file at the preferred vet and allows SniffVenture to charge that card for the care of their pet(s).

        e. SniffVenture’s sitter’s time spent at the vets: Fees for extending a booking: see list of services (hyperlink list of services here)

    20. TRANSPORTATION

        a. The client authorizes transportation of their pet(s) to and from their home or other locations where SniffVenture has control of their pet(s). If the SniffVenture takes the pet(s) off the client's property during services such as daily walks or grooming, the client agrees to indemnify SniffVenture LLC for any injuries, damages, or death that may result from the actions of the client’s pet(s), transportation, or loose or stray animals. The client agrees to be liable for any damage caused directly or indirectly by or to their pet(s), including but not limited to the property, other animals, or any motor vehicle used to transport the pet(s).

    21. COLLARS AND LEASHES

        a. Clients must ensure that their pet(s) have collars or harnesses that fit properly. SniffVenture is not responsible or liable for poorly fitted, worn, or damaged collars and harnesses.

        b. For safety, SniffVenture will not use retractable leashes, unless the dog has been proven to the SniffVenture walker to be able to walk safely and reliably on a retractable leash.

        c. If the client does not have a non-retractable leash, SniffVenture will provide one for the length of the service.

        d. SniffVenture will not walk dogs that are unruly or untrained, or constantly pulls or jerks on the leash. SniffVenture is not held liable for damages caused by pets pulling on the leash or other unruly behaviors. The client agrees to hold SniffVenture harmless for any malfunction of equipment or personal property owned by the client, such as leashes, collars, electric fences, or grooming supplies.

    22. OUTDOOR ANIMALS AND ENCLOSURES

        a. SniffVenture will not be held accountable, liable, or responsible for injury, illness, loss, or death of free-roaming pet(s) with unassisted access to the outdoors, such as through doggy doors. No enclosure is completely secure and clients are responsible for pet-proofing their home and property. 

        b. SniffVenture is not liable or responsible for the client’s pet that escapes, becomes lost, injured, or dies when left unattended or given access to an outside area or insufficient enclosure. This includes but is not limited to invisible, wood, or metal fenced enclosures.

        c. SniffVenture may refuse yard play if we believe it poses a threat to the pet(s) or sitter, e.g. unstable fences, unsanitary conditions, stagnant water, excess animal waste, unkempt lawn or hazardous items lying around the yard.

    23. PLANT CARE

        a. SniffVenture is not responsible for plants on the property, inside or outside, that are unhealthy, wilted, or dead. SniffVenture will follow instructions provided through Time to Pet, but is not liable for the outcome or results.

        b. Please make obvious the plants that require care by either labeling them or placing them on a water-resistant surface in plain sight.

    24. PRIVACY

        a. SniffVenture LLC collects information from you to provide quality, personalized pet and home care services. We do not lease, sell, or distribute your personal information to other companies, organizations, or individuals outside Sniff Venture LLC except as required by law. 

        b. SniffVenture collects personally identifiable information from each client such as names, e-mail and mailing addresses, and telephone numbers.

        c. We may also collect payment card information when you provide it directly to us while using our services and where we believe it is reasonably required for business purposes. Sometimes we will create personal information about you, such as records of your interactions with us and details of your accounts.

        d. SniffVenture LLC will not knowingly share any client’s personally identifiable information with any person or organization, except when required by law. We take reasonable steps to ensure that the personal information we process is limited to what we require in connection to providing services.

        e. The client will always respect the privacy of SniffVenture and the service providers. Clients agree not to share any confidential information regarding SniffVenture and its property without written permission from SniffVenture, both during and after this contract term. Confidential information is defined as information that SniffVenture LLC has not made public.

    25. THIRD PARTY SERVICES

        a. The client agrees that SniffVenture is not responsible or liable for the availability or accuracy of third-party websites or resources or the contents, products, or services on or available from such websites or resources. Links to third-party websites or resources do not imply any endorsement of them. The client acknowledges sole responsibility for and assumes all risks arising from your use of any such websites or resources.

    26. TERMINATION

        a. This contract can be terminated at any time by either party without cause. “Without cause” means terminated from a job, not that they did anything wrong, but because the client decided that they no longer want SniffVenture’s services or because SniffVenture has stopped providing services to the client. If the client terminates this contract, they must notify us through email (admin@sniffventure.com) with an exact date of when services shall be terminated, otherwise the client has not terminated the services of SniffVenture LLC.

        b. The client will continue to be liable for any fees and charges incurred for SniffVenture services before we receive notice from the client through the email.

        c. If SniffVenture ends this contract, we will contact you through email to give notice of the exact date where services will cease.

        d. SniffVenture also reserves the right to immediately cease services. We will make a reasonable effort to provide service for pets while the client is away from home, but cannot guarantee continued services if the client has violated any terms of this contract, or a pet’s behavior creates an emergency.

    27.  INFORMAL AND MANDATORY ARBITRATION: 

        a. The parties shall cooperate to attempt to informally resolve any disputes arising out of this contract before submitting the dispute to arbitration. Any conflict, dispute or allegation arising out of or relating to this contract and any future modifications to this contract, including, without restriction, composition, validity, binding effect, violation or breach of any term, termination, result, as well as non-contractual disputes, is resolved by binding arbitration in Davidson County, Tennessee. The arbitration will be held privately in compliance with the Commercial Arbitration Rules of the American Arbitration Association. Each party, including their representatives, employees, family, friends, agrees not to disclose the existence, content, or outcome of any arbitration conducted under this contract. This includes but is not limited to, social media such as Facebook or Twitter without the prior written consent of the other party, unless such disclosure is required by law to enforce the arbitration. Any decision or award as a result of any arbitration proceeding shall be in writing and explained for all legal and factual conclusions, including the assessment of costs, expenses, attorneys’ fees, and costs of the time of SniffVenture LLC in the preparation and in-arbitration time for any case. Any arbitration shall be conducted by an arbitrator experienced in the law of Tennessee contracts and will include a written record of the arbitration hearing. An Arbitrator may be nominated by each party. If one party fails to nominate an Arbitrator within 20 days of the other party nominating an Arbitrator, the party not nominating an Arbitrator will be satisfied with the other party’s selection. The parties reserve the right to object, for any reasonable reason, to any individual nominated by either party, including objecting to a person who shall be employed by or affiliated with a competing organization or entity to one of the parties. The client shall pay all fees and expenses charged by the Arbitrator. The parties agree that the Arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability or formation of this contract, including, but not limited to, any claim that all or any part of this contract is void or voidable. If a party fails to comply with mandatory arbitration after it has begun, then the other party shall proceed to a court of competent jurisdiction to enforce this clause.

    28.  GOVERNING LAW: 

        a. This contract will be governed, construed and enforced under the laws of the State ofTennessee. If SniffVenture LLC files a lawsuit to enforce any aspect of this contract, the defendant acknowledges that the location of the case is in the county where SniffVenture LLC has its main office, as of this date it is in Davidson County, Tennessee. 

        b. The client states that they have read this contract in its entirety and understands and accepts these terms. The client has freely and voluntarily signed this contract and agrees that their electronic signature appearing on their contract is the same as their handwritten signature to validity, enforceability, and admissibility.